Shipping policy
Shipping Policy
In Stock Items
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Pre-Order Items
Pre-order items will be shipped once they are ready.
International Shipping
We offer international shipping with a flat rate of $35.
Due to additional handling and shipping requirements for Middle Eastern destinations, a flat shipping rate of $60 applies to these countries.
US Shipping
For US customers, the shipping method will depend on the tariff situation when the watch is ready.
If the tariff rate exceeds 15%, we will either send the parts to the US for local assembly before shipping the completed watch to you, or we will work with our fulfillment center to provide a shipping solution that delivers the watch with Delivered Duty Paid (DDP).
The cost for either option is included in the standard shipping fee of US$75. An additional $50 will be charged for each additional watch.
If the tariff rate is below 15%, we will ship the watch with Delivered Duty Unpaid (DDU).
Remote Area Surcharge
If the delivery address is classified as a remote area by the courier, an additional $50 remote area surcharge may apply.
Alternatively, we can arrange shipment via postal service to avoid this charge.
Please refer to the following websites to check whether your address is considered a remote area:
https://wwwapps.ups.com/ctc/request?loc=en_HK
Customs Clearance Responsibility
For international shipments, once the parcel has been shipped and tracking information has been sent to the email address or contact details provided by the customer at the time of purchase, the customer is responsible for monitoring the shipment status and completing any required customs clearance procedures.
Customers are responsible for ensuring that their contact information is accurate and for checking their email inbox, spam, junk, or other filtered folders for shipping updates. If tracking information is not received within the expected timeframe, customers should contact us for assistance.
Orphic will provide reasonable assistance and the necessary shipping documents to support the customs clearance process. However, customers remain responsible for responding to customs requests, providing required information, and paying any applicable duties, taxes, or fees imposed by local authorities.
Orphic is not responsible for delays, additional charges, return shipping costs, or failed delivery resulting from the customer's failure to complete customs clearance, respond to customs authorities, provide required information, pay applicable charges, or comply with local import regulations.
How Do I Check the Status of My Order?
When your order has shipped, you will receive a shipping confirmation email from us containing a tracking number.
Please allow up to 48 hours for tracking information to become available after shipment.
If you have not received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@orphicwatches.com with your name and order number, and we will look into it for you.
Shipping to P.O. Boxes
We do not ship to P.O. Boxes at this moment.
If you have placed an order with a P.O. Box address, we reserve the right to cancel the order and issue a refund, minus any applicable Shopify and payment processing fees (currently 8%).